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Community Legal Service (CLS)- Quality and performance
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- Improving your quality
Improving your quality
On this page:
- About the Improving Quality Guides
- What guides are available?
- Improving Quality Workshops
- Workshops of Spring 2008
- Employment Workshops - 2008
- Slides from the workshops
About the Improving Quality Guides
The Peer Review process provides a unique opportunity to access a wealth of information directly related to the quality of legal advice and information given to clients. It identifies areas of good practice and areas in need of improvement.
The guides are intended to give the profession access to Peer Review findings and help support those wishing to achieve the highest levels of quality of legal advice by identifying common quality issues found by category specific Peer Review panels. This information is derived from the entire body of Peer Review reports.
These suggestions for making improvements are not an exhaustive list; they are only some of the ways that improvements can be made. An organisation may have other ways of resolving the issues raised in each individual guide and it is not our intention to invalidate those approaches.
What guides are available?
The following guides are available:
- Crime
- Debt - Second Edition
- Employment
- Family - Second Edition
- Housing
- Immigration - Second Edition
- Mental Health
- Welfare Benefits - Second Edition
The guides are reviewed periodically and are available to view or download under the heading Documents on the right hand side of this page. If you have any queries or require further information on Improving Quality Initiatives please send an e-mail to either Emma Boniface at emma.boniface@legalservices.gov.uk or to Grazia Trivedi at grazia.trivedi@legalservices.gov.uk .
Improving Quality WorkshopsImproving quality workshops delivered by Independent Peer Reviewers provide a great opportunity to:
- Promote and share good practice through the findings of Peer Review;
- Enable delegates to gain an understanding of the issues affecting quality;
- Assist delegates by helping them to understand how they can improve the quality of their work;
- Learn from the Independent Peer Reviewers who will lead the workshops.
All material used during the workshops is prepared by a group of Independent Peer Reviewers and agreed by the Institute of Advanced Legal Studies.
Workshops of Spring 2008
The LSC worked with the Advice Services Alliance (ASA) to deliver 16 peer review led workshops in the categories of Debt, Housing, Immigration and Welfare Benefits in April and May.
We also delivered 21 Family workshops in partnership with Resolution and 21 in the category of Crime.
Delegates and Peer Reviewers found the workshops to be a valuable experience, providing a proactive and dynamic forum to utilise the wealth of information derived from Peer Review towards improving quality.
The slides presentations used at the workshops are available to view and download under the heading Documents on the right.
If you would like to register your interest for future Improving Quality workshops, please do so in an e-mail to Grazia Trivedi at grazia.trivedi@legalservices.gov.uk .
Workshops in the following categories were delivered in Spring 2008:
- Crime
- Debt
- Family
- Housing
- Immigration
- Welfare Benefits
Employment Workshops 2008
The LSC delivered two peer review led Employment workshops on 22 October 2008.
The slides presentation used at these workshops is available to view and download under the heading Documents on the right.
Slides from the Workshops
The following slides are available to view or download under the heading Documents on the right hand side of this page:
- Workshop Presentation – Crime
- Workshop Presentation – Debt
- Workshop Presentation – Employment
- Workshop Presentation – Family
- Workshop Presentation – Housing
- Workshop Presentation – Immigration
- Workshop Presentation – Welfare Benefits
Last updated: 15 May 2007