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Recognising our customer service standards
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What is the Charter Mark?
This is the government's national standard for customer service excellence. It enables an orgnaisation to focus on and improve customer service.
Obtaining the charter mark reflects our vision and shows our commitment to improving customer service.
How we achieved it
We successfully achieved the Charter Mark on 6 September 2007.
The process involved a vigorous review of our processes. Particular emphasis was on:
- how our processes affect our clients and providers
- observations at a number of sites to ensure compliance.
Based on the feedback received after the assessment, we will continue improving our service to our customers.
For more information
Read more about the Charter Mark on the Cabinet Office website.
Last updated: 29 January 2008