Customer service
On this page:
About our customer service standards
We are focused upon improving our customer service standards:
- We have developed organisational standards and performance targets which outline the level of service you can expect from us.
- We have improved the speed with which we process legal aid applications and bills.
- We have also tightened our targets for handling correspondence and complaints.
- We have expanded our quality control checks to ensure that we do not compromise on quality.
- We continue to improve our ability to help people over the telephone, by developing telephone standards, providing customer service training and measuring its impact through regular Call Monitoring exercises.
For more information
View the other pages in this section to read more about our performance and how to provide feedback.
Last updated: 29 January 2008